Lorenshe, H., Naruliza, E., Ermeila , S., & Effendi, R. Y. M. (2026). The Influence Of Tangibles, Empathy, Responsiveness, Reliability, And Assurance On Consumer Satisfaction At The COCO Kenten Gas Station In Palembang (A Case Study Of The Use Of The Mypertamina Application) . Journal of Management, Economic, and Accounting, 5(4), 2789–2796. https://doi.org/10.37676/jmea.v5i4.1778