LULU, Neng; SUTRISNA, Arga; PATIMAH, Titin. The Effect Of E-Service Quality And E-Trust On Customer Satisfaction In PLN Mobile Application Users In The Rajapolah Customer Service Unit Area. Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi, [S. l.], v. 1, n. 2, p. 263–278, 2024. DOI: 10.37676/jemba.v1i2.570. Disponível em: https://jurnalunived.com/index.php/EMBA/article/view/570. Acesso em: 5 jun. 2026.