PRANATA, I Made Wahyu Surya; WIKANTARA, I Wayan Adi. The Mediating Role of Customer Satisfaction in the Influence of Product Quality and Service Quality on Customer Loyalty at Saos Ratih MSME in Bekasi: . Journal of Management, Economic, and Accounting, [S. l.], v. 5, n. 1, p. 137–144, 2026. DOI: 10.37676/jmea.v5i1.1063. Disponível em: https://jurnalunived.com/index.php/JMEA/article/view/1063. Acesso em: 24 aug. 2026.