Pranata IMWS, Wikantara IWA. The Mediating Role of Customer Satisfaction in the Influence of Product Quality and Service Quality on Customer Loyalty at Saos Ratih MSME in Bekasi: . J. Manag. Econ. Account. [Internet]. 2026 Jan. 5 [cited 2026 May 24];5(1):137-44. Available from: https://jurnalunived.com/index.php/JMEA/article/view/1063