The Effect of Job Crafting, Work Engagement, and Compensation on Employee Performance at Hotel Grandhika Setia Budi Medan
DOI:
https://doi.org/10.37676/jmea.v5i4.1904Keywords:
Compensation, Employee Performance, Job Crafting, Work EngagementAbstract
This study was motivated by indications of declining employee performance at Hotel Grandhika Setia Budi Medan, which may affect service quality. The purpose of this research was to analyze the influence of Job Crafting, Work Engagement, and Compensation on Employee Performance. This study employed an associative quantitative approach using a census method involving 64 employees. Data were collected through questionnaires and analyzed using multiple linear regression. The results indicate that Job Crafting, Work Engagement, and Compensation simultaneously have a significant effect on Employee Performance, contributing 49.4% to performance variation. Partially, Work Engagement and Compensation have a positive and significant effect on performance, with Work Engagement being the most dominant variable. Meanwhile, Job Crafting shows a significant but negative effect on performance. These findings suggest that in highly standardized organizations such as the hospitality industry, unmanaged Job Crafting practices may reduce work effectiveness. Therefore, improving employee performance can be more effectively achieved by strengthening work engagement and implementing appropriate compensation management.
Downloads
References
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik (Edisi Revisi). Jakarta: Rineka Cipta.
Arikunto, S. (2018). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Bakker, A. B., & Demerouti, E. (2008). Towards a Model of Work Engagement. Career Development International, 13(3), 209–223.
Bakker, A. B., & Demerouti, E. (2017). Job Demands–Resources Theory: Taking Stock and Looking Forward. Journal of Occupational Health Psychology, 22(3), 273–285.
Bakker, A. B., & Leiter, M. P. (2018). Work Engagement: A Handbook of Essential Theory and Research. New York: Psychology Press.
Dessler, G. (2016). Human Resource Management (15th ed.). New Jersey: Pearson Education.
Dessler, G. (2020). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat.
Gibson, J. L., Ivancevich, J. M., Donnelly, J. H., & Konopaske, R. (2012). Organizations: Behavior, Structure, Processes (14th ed.). New York: McGraw-Hill.
Gujarati, D. N. (2014). Dasar-Dasar Ekonometrika (Edisi 5). Jakarta: Salemba Empat.
Hasibuan, M. S. P. (2016). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Hasibuan, M. S. P. (2018). Manajemen Sumber Daya Manusia (Edisi Revisi). Jakarta: Bumi Aksara.
Hasibuan, M. S. P. (2019). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Lestari, P. D. (2020). Pengaruh Kompensasi Finansial dan Nonfinansial terhadap Kinerja Karyawan pada Sektor Perhotelan di Kota Bandung. Jurnal Manajemen dan Bisnis, 7(2), 112–123.
Luthans, F. (2011). Organizational Behavior: An Evidence-Based Approach (12th ed.). New York: McGraw-Hill.
Mangkunegara, A. A. A. P. (2020). Evaluasi Kinerja SDM. Bandung: PT Refika Aditama.
Mathis, R. L., & Jackson, J. H. (2011). Human Resource Management (13th ed.). South-Western Cengage Learning.
Milkovich, G. T., Newman, J. M., & Gerhart, B. (2019). Compensation (13th ed.). New York: McGraw-Hill Education.
Mondy, R. W., & Martocchio, J. J. (2016). Human Resource Management (14th ed.). Boston: Pearson.
Nazir, M. (2014). Metode Penelitian. Bogor: Ghalia Indonesia.
Nugraha, D., & Pertiwi, S. (2021). Work Engagement dan Produktivitas Kerja Karyawan. Jurnal Psikologi Industri dan Organisasi, 10(1), 45–56.
Oktavia, M., Delvi, E., & Wakhyuni, E. (2022). Analisis human relation, perilaku individu dan etos kerja terhadap peningkatan kinerja pegawai PT Perkebunan Nusantara IV Regional I Medan. Universitas Pembangunan Pancabudi.
Permana, I. G. A., & Puspitasari, N. K. (2021). Pengaruh Job Crafting terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(1), 35–47.
Putra, I. M. A., & Dewi, A. A. (2022). Work Engagement dan Kinerja Karyawan di Industri Perhotelan. Jurnal Ekonomi dan Bisnis, 11(3), 76–88.
Rachmawati, N. (2020). Pengaruh Job Crafting terhadap Kinerja Karyawan dengan Work Engagement sebagai Variabel Mediasi. Jurnal Manajemen, 14(2), 98–108.
Rahayu, S. (2018). Pengaruh motivasi dan disiplin terhadap prestasi kerja karyawan di PT. Langkat Nusantara Kepong Kabupaten Langkat. Jurnal Manajemen Tools.
Rahayu, S. (2020). Pengaruh kualitas sumber daya manusia terhadap kinerja karyawan pada koperasi unit desa di Lau Gumba Berastagi.
Rivai, V. (2018). Manajemen Sumber Daya Manusia untuk Perusahaan. Jakarta: Rajawali Pers.
Rivai, V., & Sagala, E. J. (2019). Manajemen Sumber Daya Manusia untuk Perusahaan. Jakarta: Rajawali Pers.
Robbins, S. P., & Coulter, M. (2018). Management (14th ed.). New Jersey: Pearson Education.
Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed.). New Jersey: Pearson Education.
Sari, N., & Wahyudi, M. (2021). Pengaruh Kompensasi dan Motivasi terhadap Kinerja Karyawan pada PT PLN (Persero) UP3 Medan. Jurnal Manajemen dan Organisasi, 12(4), 245–254.
Satria, B., Wakhyuni, E., & Widodo, S. (2024). An Analysis of Organizational Culture, Work Environment and Leadership Style on Employee Performance at Auto 2000 Medan Pancing. Jurnal Scientia, 13(04), 1549–1561.
Schaufeli, W. B., & Bakker, A. B. (2010). Defining and Measuring Work Engagement: Bringing Clarity to the Concept. Work & Stress, 22(3), 187–200.
Sedarmayanti. (2017). Manajemen Sumber Daya Manusia dan Produktivitas Kerja. Bandung: Refika Aditama.
Setiawan, A., Wakhyuni, E., Setiawan, N., & Ferine, K. F. (2019). Analysis of Islamic work ethics on employee satisfaction and performance of employees in Indonesian banks. In 1st International Halal Conference & Exhibition 2019, 365–375.
Simamora, H. (2015). Manajemen Sumber Daya Manusia. Yogyakarta: STIE YKPN.
Simamora, H. (2017). Manajemen Sumber Daya Manusia. Yogyakarta: STIE YKPN.
Simanjuntak, E. (2023). Pengaruh Kompensasi terhadap Kinerja Karyawan Hotel di Kota Medan. Jurnal Ilmu Ekonomi dan Bisnis, 10(1), 67–78.
Slemp, G. R., & Vella-Brodrick, D. A. (2013). The Job Crafting Questionnaire: A New Scale to Measure the Extent to Which Employees Engage in Job Crafting. International Journal of Wellbeing, 3(2), 126–146.
Slemp, G. R., & Vella-Brodrick, D. A. (2014). Optimizing Employee Mental Health: The Relationship Between Intrinsic Need Satisfaction, Job Crafting, and Employee Well-Being. Journal of Happiness Studies, 15(4), 957–977.
Sugiyono. (2020). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Tansiri, A. (2020). Manajemen Kinerja dalam Industri Perhotelan. Jakarta: Mitra Wacana Media.
Tims, M., Bakker, A. B., & Derks, D. (2012). Development and Validation of the Job Crafting Scale. Journal of Vocational Behavior, 80(1), 173–186.
Tims, M., Bakker, A. B., & Derks, D. (2013). The Impact of Job Crafting on Job Demands, Job Resources, and Well-being. Journal of Occupational Health Psychology, 18(2), 230–240.
Tjiptono, F. (2016). Service Quality dan Customer Satisfaction. Yogyakarta: Andi Offset.
Wakhyuni, E., & Efendi, M. (2017). Pengaruh budaya kerja dan komitmen karyawan terhadap kinerja karyawan PT Bank Mandiri Cabang Pulo Brayan Medan. Jurnal Manajemen Tools, 7(1), 19–27.
Wakhyuni, E., Siregar, N., & Ningsih, L. (2017). Pengaruh sumber-sumber stres kerja dan disiplin kerja terhadap kinerja anggota Polres Binjai Sumut. Prosiding Seminar Nasional dan Gelar Produk (2017), 900–911. ISBN: 978-979-796-292-0.
Wijayanti, D., & Prasetyo, A. (2022). Job Crafting and Employee Performance: The Mediating Role of Work Engagement in the Hospitality Industry. International Journal of Human Resource Studies, 12(1), 56–70.
Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a Job: Revisioning Employees as Active Crafters of Their Work. New York: Yale School of Management.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Ananda Maysra Azka, Emi Wakhyuni, Sri Rahayu
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
.png?updatedAt=1786357491332)
