The Effect Of Content Marketing, Product Quality, And Service Quality On Purchase Decisions At Richeese Factory
DOI:
https://doi.org/10.37676/jmea.v5i2.1503Keywords:
Content Marketing, Product Quality, Service QualityAbstract
This study aims to analyze the influence of Content Marketing, Product Quality, and Service Quality on consumer purchasing decisions at Richeese Factory Adam Malik Branch, Medan. This study uses a quantitative approach with a causal research type. The research sample consisted of 96 respondents determined using the Cochran formula with a purposive sampling technique. Data collection was carried out through a questionnaire, while data analysis used multiple linear regression assisted by the SPSS 22 program. These findings show that partially Content Marketing has a positive and significant impact on purchasing decisions through a regression coefficient of 0.270 and a significance value of 0.006 (<0.05). Product Quality has a regression coefficient of 0.056 with a significance value of 0.530 (>0.05), which indicates that this variable does not have a significant impact on purchasing decisions. Meanwhile, Service Quality is proven to have a positive and significant impact as the dominant variable through a regression coefficient reaching 0.599 and a significance value of 0.000 (below 0.05). Simultaneously, Content Marketing, Product Quality, and Service Quality have a significant impact on Purchasing Decisions through the calculated F value reaching 45.502 and a significance of 0.000 below .05). The Adjusted R Square value of 0.584 indicates that 58.4% of the variation in Purchasing Decisions can be explained by these three variables, while the remaining 41.6% is influenced by other factors outside the research model. This finding confirms that strengthening content marketing strategies and improving service quality are key factors in driving consumer Purchasing Decisions.
Downloads
References
Amiyananda, F., Harahap, R., & Sanny, A. (2024). Pengaruh Harga dan Online Customer Review Terhadap Keputusan Pembelian Case Handphone Pada Marketplace Shopee: Studi kasus Mahasiswa Manajemen Stambuk 2020 Universitas Pembangunan Panca Budi Medan. EKONOMIKA45: Jurnal Ilmiah Manajemen, Ekonomi Bisnis, Kewirausahaan, 11(2), 222-236.
Artha, N. Y., Sanny, A., Syahputri, A. D., & Novrian, R. M. (2025). Pengaruh Social Media Marketing dan Kualitas Produk Terhadap Keputusan Pembelian Sepatu Vans (Studi Pada Mahasiswa Universitas Pembangunan Panca Budi Medan). YUME: Journal of Management, 8(1), 1317-1323
Efiani. (2022). Pengaruh kualitas produk, kualitas pelayanan dan persepsi harga terhadap kepuasan konsumen. Jurnal Ekonomi Dan Kewirausahaan, 19(1). https://doi.org/10.33061/jeku.v19i1.7674
Hayati, N., & Sudarwanto, T. (2024). Pengaruh Content Marketing dan Brand Image Terhadap Keputusan Pembelian Produk Lip Tint Barenbliss. Jurnal Pendidikan Tata Niaga (JPTN), 12(2), 273–282.
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Pearson Education.
Lupiyoadi, R. (2020). Manajemen Pemasaran Jasa (Berbasis Kompetensi). Jakarta: Salemba Empat.
Manalu, D. N., Budiarti, L., & Samboro, J. (2024). Pengaruh Content Marketing dan Electronic Word of Mouth Pada Media Sosial Tiktok Terhadap Keputusan Pembelian Produk Skincare The Originote. Jurnal Aplikasi Bisnis, 10(2), 434–444.
Maryati, & Khoiri, M. (2022). Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Promosi Terhadap Keputusan Pembelian Toko Online Time Universe Studio. Jurnal Ekonomi dan Bisnis, 11(1), 542–550. https://doi.org/10.33061/jeb.v11i1.542
Maylani, R. A., Salsabila, N., Arzety, D., Siregar, O. M., & Rossanty, Y. (2025). PENGARUH WORD OF MOUTH DAN BRAND IMAGE TERHADAP KEPUTUSAN PEMBELIAN MIE GACOAN CABANG DR. MANSYUR (STUDI PADA MAHASISWA UNIVERSITAS SUMATERA UTARA). Jurnal Keuangan Publik dan Perekonomian Berkelanjutan, 9(2).
Mukarromah, U., Sasmita, M., & Rosmiati, L. (2022). Pengaruh Konten Marketing dan Citra Merek Terhadap Keputusan Pembelian dengan Dimediasi Minat Beli pada Pengguna Aplikasi Tokopedia. MASTER: Jurnal Manajemen Strategik Kewirausahaan, 2(1), 73–84. https://doi.org/10.37366/master.v2i1.444
Nada, F., Ramadhayanti, A., & Masahere, U. (2023). Pengaruh Content Marketing dan Live Shopping Terhadap Keputusan Pembelian Produk Fashion pada Pengguna Tiktok Shop. Jurnal Ekonomi Bisnis Antartika, 1(1), 1–8.
Nawangsari. (2018). Pengaruh Kepercayaan, Kualitas Layanan, dan Keamanan Terhadap Keputusan Pembelian (Studi Kasus pada Tokopedia.com). Jurnal Manajemen Bisnis Indonesia, 4(2).
Pamungkas. (2018). Pengaruh promosi di media sosial dan word of mouth terhadap Keputusan Pembelian (Studi kasus pada Kedai Bontacos, Jombang). Komunikasi, X(3), 1-10
Pangestu, B., & Sanny, A. (2025). Analisis Pengaruh Digital Marketing Terhadap Keputusan Pembelian Coolercity Ice Cream Di Kota Medan. Nusantara: Jurnal Ilmu Pengetahuan Sosial, 12(9), 3851-3860.
Pratama, M. D., & Paludi, S. (2024). Pengaruh Kualitas Produk, Kualitas Pelayanan Dan Promosi Terhadap Keputusan Pembelian Pada Nirwana Coffee Space Bojonggede. Journal of Management: Small and Medium Enterprises (SMEs), 17(3), 1149–1164. https://doi.org/10.35508/jom.v17i3.16993
Putra, I. G. B. S., & Abiyoga, N. L. A. (2023). Pengaruh brand image, kualitas produk, harga dan life style terhadap Keputusan Pembelian . Journal Manajemen, Kewirausahaan Dan Pariwisata, 3(2), 343-351. https://doi.org/10.32795/vol4wamrtnolth24
Sangen, & Abdurrahman. (2019). Pengaruh Konten Marketing, Sales Promotion, Personal Selling Dan Advertising Terhadap Minat Beli Pada Hotel Biuti Di Banjarmasin. Jurnal Sains Manajemen Dan Kewirausahaan. https://ppjp.ulm.ac.id/journal/index.php/jsmk/article/view/6898
Setiawan, R. B. (2023). Peranan Harga, Kualitas Produk Dan Citra Merek Terhadap Keputusan Pembelian Sepatu Diadora Di Sport Station Medan Marelan. NUSANTARA: Jurnal Ilmu Pengetahuan Sosial, 10(1), 446-456.
Sihotang, A. W., Sitio, G. O., Sitinjak, P. P., Siregar, O. M., & Rossanty, Y. (2025). Memahami Keputusan Pembelian Produk Sunscreen Azarine: Peran Pemasaran Influencer dan Citra Merek pada Mahasiswa Kota Medan. Jurnal Riset Rumpun Ilmu Ekonomi, 4(1), 417-432.
Sugiyono. (2022). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Tjiptono, F. (2019). Strategi Pemasaran. Yogyakarta: Andi Offset.
TriMutia, A., Sanny, A., Sintya, S., & Aulia, S. (2025). Pengaruh Social Media Marketing terhadap Keputusan Pembelian Konsumen Pada UMKM di Kalangan Mahasiswa (Studi Mahasiswa Pancabudi). YUME: Journal of Management, 8(3), 414-420.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Kesia Manalu, Rifky Budi Setiawan, Annisa Sanny

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.




