APC Waiver And Refund Policy

Authors and Reviewers

APC Waiver and Refund Policy

Jurnal Pusat Manajemen (PUSMAN) · e-ISSN 3048-3840

This page governs only requests to reduce or waive an accepted article’s APC and requests to refund a payment. The amount, timing, covered services, and payment steps are stated separately in the APC policy.

Waiver or reduction requests

Authors who cannot reasonably pay may submit a confidential, reasoned request through the official contact channel at submission or, at the latest, before payment is made. The request should identify the manuscript, explain the need, disclose available institutional or grant support, and indicate whether a full waiver or reduction is requested.

Assessment criteria

  • Demonstrated financial hardship and absence of accessible institutional, project, or funder support.
  • Students, independent researchers, or authors from resource-constrained settings when the charge creates a genuine barrier.
  • Exceptional circumstances such as disaster, displacement, or other documented hardship.
  • The journal’s available waiver capacity. A waiver is not automatic and cannot be granted after an undisclosed payment arrangement.

The publisher or authorized administrative officer decides the fee request separately from editorial evaluation. Editors and reviewers are not informed of the request before the final scholarly decision. A waiver has no effect on acceptance, publication priority, licensing, or access.

Refunds

Full refund Duplicate or excess payment; journal cancellation before production; or a verified payment made because of an administrative error.
Partial refund May be considered when a verified portion of paid production service has not begun and the journal approves withdrawal for an exceptional reason.
Normally no refund After copyediting/layout has substantially begun, after DOI registration or publication, or when the article is later corrected or retracted because of author error, misconduct, or undisclosed breach.
Journal error When a journal-caused failure prevents publication, the publisher determines an appropriate full or partial refund based on work completed.

Request and decision

Submit the article identifier, payer name, date, amount, payment evidence, reason, and destination account through the official contact channel. The journal acknowledges the request and provides a written outcome after verification. Approved refunds are sent only through a traceable official process; processing time depends on the payment provider.

Policy owner: Editorial Board, Jurnal Pusat Manajemen (PUSMAN) · Last reviewed: August 2026 · Policies are applied prospectively and may be updated transparently.