Appeals and Complaints

Jurnal Pusat Manajemen (PUSMAN) · e-ISSN 3048-3840

Editorial appeals

An author may appeal when there is evidence of a material procedural error, factual misunderstanding, unmanaged conflict of interest, or review that clearly falls outside the journal’s stated criteria. Disagreement with reviewer judgment alone is not sufficient.

1. Submit one appeal within 30 calendar days of the decision through the journal contact channel, identifying the manuscript, decision date, specific grounds, and supporting evidence.
2. The appeal will be acknowledged, normally within seven working days. The Editor-in-Chief or an uninvolved senior editor checks whether the grounds are admissible.
3. The reviewing editor may consult the original editor or reviewers, appoint a new independent reviewer, or request clarification. The appeal does not guarantee renewed peer review.
4. A reasoned outcome—uphold, modify, or reopen the decision—will normally be communicated within 30 working days. One appeal is considered per decision unless substantial new evidence emerges.

Complaints

Complaints may concern delays, communication, website services, policy application, confidentiality, discrimination, reviewer or editor conduct, or suspected misconduct. The complaint should state the event, people or manuscript involved, relevant dates, evidence, and requested resolution. Anonymous complaints may be considered when they provide verifiable evidence.

Independence, confidentiality, and escalation

A person who is the subject of a complaint will not decide it. Information is shared only as needed for fair review. If the complaint concerns the Editor-in-Chief, it is referred to the publisher or an uninvolved senior representative. If internal review does not resolve a publication-ethics matter, the complainant may seek advice from an appropriate external body; the journal will cooperate with legitimate oversight.